From start to finish it has been smooth runnings with Herschel Infrared Ltd. Customer service excellent with my queries answered immediately. Our bathroom towel heating panel arrived within a couple of days all intact and really fast (very impressive since I had ordered it to Germany). Now it is on the bathroom wall and not only does it heat the room (and towels) very well, it looks very impressive too. All in all very very happy with our purchase :)) Many thanks to your team, we will definitely be ordering from Herschel Infrared again and will be recommending you to all my friends.